Part 1 of 5 – Overview


 

Part 2 of 5 – Shayne Silcox and Janice Lake


 

Part 3 of 5 – Janice Lake and Nigel Malcolm


 

Part 4 of 5 – Nigel Malcolm and Panel of Experts


 

Part 5 of 5 – Panel of Industry Experts and Greg Kinnaird


 

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What is the secret to creating service excellence?

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